Establish an omnichannel cloud contact center with Amazon Connect to enhance customer experience.
Custom Solutions We Can Develop for You
We provide services that help you deliver impactful solutions and make your call center more efficient.
Customer Care Call and Text Analytics
Leverage AI solutions for call centers to analyze customer data and develop more effective customer experience strategies. With comprehensive call and text analytics, you can understand customer sentiment, assess service quality, and identify opportunities for improvement.
Using customer care speech analytics, you can effortlessly gauge customer emotions and reactions.
- Speaker classification and identification
- Tone detection
- De-escalation identification
- Sentiment analysis
- Empathy, confidence, and politeness evaluation
- Clarity of speech assessment
- Customer satisfaction measurement
- Problem identification and next steps determination
Smart Contact Center with Amazon Connect
- Implement and maintain Amazon Connect call center solutions
- Migrate your call center to Amazon Connect
- Integrate your call center with third-party tools
- Develop, deploy, and manage advanced call center solutions
Why Integrate Amazon Connect for Call Center?
Telephony, omnichannel, automation
Contact center automation: reliable telephony services, high-quality audio, web and mobile chat support, omnichannel outbound campaigns, and streamlined task management—all in one platform.
Agent experience
All-in-one agent capabilities: task management, skill-based routing, customer data access, and workforce scheduling. Efficient case management for tracking and resolving customer issues with precision and care.
AI & Machine Learning
Real-time customer troubleshooting with tailored content recommendations, caller authentication, fraud risk detection, and sentiment analysis. Comprehensive call summaries and follow-up actions for enhanced service.
Forecasting, capacity planning & agent scheduling
Precise short- and long-term contact forecasting to optimize operational efficiency and enable smart resource planning. Schedule meetings and gain insights on agent staffing and capacity.
Setup, administration & reporting
Self-service and flow builder for automating customer experiences, along with real-time and historical analytics for quicker decision-making and improved agent productivity. Call recording for performance reviews and employee development.
Benefits of AI Call Center Solutions
Empowering call centers with artificial intelligence to improve customer satisfaction.
Advanced Customer Care
Harness the power of AI to enhance your customer care and provide exceptional services.
Reduced Agent Overload
Let AI handle the routine tasks while your agents focus on complex, specialized interactions.
Work Automation
Transform your business with technology to streamline internal processes and boost productivity.
Deep Customer Insight
Provide your agents with complete access to customer feedback, key metrics, and past customer interactions.
Improved Call Wrap-Up
Empower your agents to take notes and quickly wrap up interactions with speech-to-text transcripts.
Reliability and Call Quality
Utilize AI to reduce downtime and maintain high quality for both inbound and outbound phone calls.
More Loyal Customers
Enhance workforce management and increase customer engagement to improve customer retention.
Scale Up or Down Instantly
Provide 24/7 customer service without delays, regardless of call volumes or staffing challenges.
Jyora is a certified AWS Partner
As a certified cloud development partner, we specialize in building and scaling cloud solutions for our clients within a versatile AWS ecosystem. We address data and analytics challenges by leveraging a comprehensive range of purpose-built analytics services, along with scalable data lakes and warehouses.
